Window Dressing or Accountability? NSO Group’s Transparency Report Falls Short of Proving Change

NSO Group’s latest transparency report—lacking critical metrics and concrete evidence—has experts calling it a calculated PR move to regain U.S. market access. The 2025 report omits specific numbers on customer investigations, suspensions, or terminations tied to human rights abuses, a stark departure from prior disclosures.

Natalia Krapiva, senior tech-legal counsel at Access Now, criticized the report as a disingenuous effort: “This is nothing but another attempt at window dressing and the U.S. government should not be taken for a fool.”

“Nothing in this document allows outsiders to verify NSO’s claims, which is business as usual from a company… making claims that later turned out to be misrepresentation,” said John Scott-Railton of The Citizen Lab.

The 2025 report also avoids naming specific countries where NSO operates, despite leadership changes including former Trump official David Friedman as executive chairman.

Previous reports (2024, 2022-2023) detailed revenue losses from suspending problematic customers, but the latest version provides no follow-up data on these claims.

Experts argue that auditing NSO’s assertions requires cross-referencing leaked contracts and third-party investigations, not speculative future outcomes. The absence of verifiable metrics raises questions about the company’s commitment to accountability.