AI Agents at War: Why Your Company’s Automation Stack Needs a Traffic Cop
When AI agents start arguing over loan approvals, who holds the reins? Enterprise IT leaders are racing to manage the chaos.
Enterprise IT leaders are prioritizing orchestration of multi-agent systems to reduce hallucinations and data leakage. Tim Sanders, G2’s chief innovation officer, said: Agent-to-agent communications is emerging as a really big deal. Early orchestration platforms include Salesforce MuleSoft, UiPath Maestro, and IBM Watsonx Orchestrate.
Third-party tools are automating guardrail processes in agent workflows, reducing ticket exhaustion from human-in-the-loop approvals. Sanders added: Where it goes from there is remote management of the entire agentic process for organizations.
Users report ticket exhaustion when agents repeatedly hit guardrails in workflows like loan approvals.
Agent-first automation stacks outperform hybrid systems in satisfaction, security, and cost savings. This shift highlights the tension between vendor claims of 3X velocity gains and real-world challenges like ticket exhaustion in semi-automated systems.
